Visit the COVID-19 page for the latest info. Mass.gov® is a registered service mark of the Commonwealth of Massachusetts. Multilingual call agents are available. Follow the prompts to request a benefit payment. Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week. The Massachusetts Department of Unemployment Assistance (DUA) is the agency that sends checks to people who claim unemployment benefits. This system may contain U.S. Government information, which is restricted to authorized users ONLY. To request weekly benefits, daily 6 a.m.–10 p.m. To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time). If you’re unemployed in Massachusetts, you may be eligible for resources to help you get back on your feet. To fill your questionnaire out with an agent, call (617) 626-6800 and select option 2. It is your responsibility to keep your address, phone number and email address up to date. To get the unemployment assistance call center back up and running, the department added a new number for unlimited calls: 877-626-6800. You may include additional documents and information to support your claim when you mail back your questionnaire. MA Coronavirus: What You Need To Know About Unemployment Benefits - Woburn, MA - Residents who have lost their jobs, or who are sick or quarantined, may qualify for certain benefits. Your email address will not be published. Stay on the line until you are told that your weekly claim filing is complete. As unemployment claims grow, so does frustration with Mass. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800. Multilingual call agents are available. WARNING. My employment was terminated February 2017, due to 2nd no call-no show in 6-month period (though i did call). You must request weekly benefits every week that you are unemployed. This town hall is offered by the Massachusetts Department of Unemployment Assistance (DUA) both over the phone and online. Created Jul 21, 2008. You may file your claim for unemployment benefits in Massachusetts by phone or online. Can an independent contractor file for unemployment in the State of Massachusetts? DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. How long did it take for a call back? New records have been set for unemployment benefits filing. Select the questionnaire that needs to be completed. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday. The state Department of Unemployment Assistance told 25 Investigates that it’s doing everything it can to process claims as quickly as possible in these unprecedented times. Multilingual call agents are available. On Dec. 27, 2020, the federal stimulus that changes and extends CARES Act unemployment benefits was signed into law. DUA’s telephone services run 8:30 am–4:30 pm, Monday through Friday. Top-requested sites to log in to services provided by the state. 4. All suspected fraudulent unemployment claims should be reported at mass.gov/unemployment-fraud. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. No reply, no letters, no phones calls. You must make a request even if your eligibility is still being decided or you have an appeal pending. Find out how to respond to questionnaires and submit additional documents to the Department of Unemployment Assistance (DUA). Learn about what can affect your weekly UI benefits as well as examples of work searches. For … In fact under federal guidelines for these programs, states must provide claimants with alternate modes of contact, which may include email, and communicate with the claimant based on his or her preferred method of contact. When you file, you usually report job applications you submitted and any job offers you received, but some states have waived these requirements during the COVID-19 pandemic. Last week, 22News spoke with local hairstylist Bobbie Smith who is unable to work due to COVID-19. If you need help, an agent can fill out the information with you by phone. DUA said the call … That was two weeks ago. Contacting Massachusetts Department of Unemployment Assistance - by phone or otherwise. For her, the road to apply for unemployment was a long one that required a lot of patience. Join. To request weekly benefits, daily 6 a.m.–10 p.m. To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time). To do this, log in to your UI Online account and update your account information, or contact a DUA agent at (877) 626-6800, Monday-Friday, 8:30 a.m.-4:30 p.m. Multilingual call agents are available. You can also upload additional documents and information to support your claim. Still haven’t received a call back from that day,” Hunt said. Nobody emailed me back,” she said. Im in the same boat waiting for a call back after filling out a form on mass.gov/unemployment/covid-19 but i wouldnt hold out too much hope for that, i filed on the 18th and still havent gotten paid even though ive filed 3 times now. 68.2k. Claimants can change their correspondence preference (U.S. mail or email) by either calling the DUA call center and speaking with an agent (1-877-626-6800 toll-free for area codes 351, 413, 508, 774, 978 or 617-626-6800) or logging into their UI Online account and clicking: View and Maintain Account Information→ Contact information→ Correspondence Preference →Edit →How would you like to … Since the pandemic hit, the department has increased support staff from 50 to nearly 850 people to return requests for callbacks. Both federal and state leaders say there is help available but people are finding it … When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer. If you log in to UI Online from a smartphone, tablet, or other mobile device, you may not be able to access certain features or view time-sensitive correspondence. Return to Top. Published Mon, May 11 2020 4:41 PM EDT Updated Tue, Jan 12 2021 10:22 AM EST Jennifer Liu @jljenniferliu If you have questions about the Pandemic Unemployment Assistance (PUA) program, visit our FAQs (Frequently Asked Questions) Workers can collect unemployment benefits even after refusing work or quitting a job, if it's for "good cause." Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. In order to better meet the needs of workers whose employment has been affected by the coronavirus, DUA will be hosting daily town hall meetings to take constituents through a step by step process of achieving a successful unemployment claim and taking questions … DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. 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